5.0 out of 5 stars Quick Install, Easy Rekey, and Seamless Integration with Ring and Alexa

2026-01-19    -Michael Accardi

I’m very happy with the Kwikset HomeConnect 620 smart lock. Installation was fast and simple—took me about 5 to 10 minutes using just basic tools. One of the best features is how easy it was to rekey; it only took me a few seconds to match the key to the rest of the locks in my house using the SmartKey system.Once installed, it paired quickly with my Ring Alarm system and has worked flawlessly ever since. I can manage user codes directly through the Ring app, which makes it incredibly convenient. Integration with Alexa is also smooth, allowing me to check the status and control the lock with voice commands.The keypad is responsive, and the Venetian Bronze finish looks sharp and modern on the door. If you already use Ring or Alexa, this is a great addition that adds both security and convenience. Just keep in mind that a compatible Z-Wave hub is required.

5.0 out of 5 stars My first smart lock, easy to install and seems to work fine with SmartThings

2026-02-27    -PDP

Installation was a breeze, the instructions provided were pretty clear, it took me a couple once overs for some of the steps, but overall I had no struggles. I finished the installation within an hour. I pre-drilled some of the holes for the screws instead of relying the the screws themselves to tap the holes; I highly recommend this, especially for the longer screws.Adding it to my SmartThings hub was also a piece of cake, I just initiated adding a device with the SmartThings app on my phone, pressed the "A" button on the lock as shown in the manual, and then it asked me to scan the QR code on the lock itself. That was pretty much it. I can now tell SmartThings to automatically lock the door when it detects that my wife and I have both left the house.The only thing that was a little confusing during installation/setup was the "auto-handing" process that takes place the first time you put in the batteries. The lock will automatically determine if turning the knob clockwise or or counterclockwise is to lock and vice versa. It does this by automatically trying to turn it each way and figure out the results based on, I think, if it comes across resistance while turning. I don't think it succeeded when I initially installed the batteries, but when I tried using the app to lock the door for the first time, it sounded like it automatically attempted it again, and this time, it figured out that turning counterclockwise was to lock my door. In the end it worked out, I just couldn't really understand at what point in the installation/setup process this was meant to happen.Setting codes via the keypad was pretty easy as well, though later I found that you could also do it through the Smartthings app. I haven't had a reason to add more than one code yet, so I haven't actually added a code via the app but it seems possible. It also looks like you can delete codes from the app as well; but I don't think you can delete a code via the keypad without resetting the lock. That said, the process through the app is not very intuitive; in the SmartThings app, you don't add/delete codes through the device settings of the lock itself. There is another section in the "Life" tab of the SmartThings app that handles "Smart Lock Guest Access". This section seems to be automatically added when you add at least one smart lock to SmartThings, it did not exist before I added this lock. There you can add/delete codes for any number of locks you have, not just this specific Kwikset 620 lock. Not the most straight forward UI but the functionality appears to be there.And finally, the physical keyhole can be retooled by the customer to accept any other key that is compatible with Kwikset. You need a special tool from Kiwkset to retool the lock, which was included with the 620. I was lucky that my current front door key was compatible so now I can use my existing physical house key to lock and unlock; I don't use the keys that came with the 620.Overall, I'm very pleased with this lock, it's simple but does its job just fine. I'm curious to find out how long the batteries last. So far it's only been a week, and the battery meter still says 100%, if that means anything :DEDIT: 06-02-2025: It's been about 1 year and 7 months now, and I've had to change the battery once so far. I don't remember exactly when I changed them out, but it was around the 1 year mark. The lock currently says the 2nd set of batteries is at 62%.

Works well with Ring

2026-01-04    -A.T.

Bought this for parents who also have a Ring alarm. Works very well for them, even disarms the alarm. No issues with it at all.

5.0 out of 5 stars My first smart lock, easy to install and seems to work fine with SmartThings

2026-01-30    -PDP

Installation was a breeze, the instructions provided were pretty clear, it took me a couple once overs for some of the steps, but overall I had no struggles. I finished the installation within an hour. I pre-drilled some of the holes for the screws instead of relying the the screws themselves to tap the holes; I highly recommend this, especially for the longer screws.Adding it to my SmartThings hub was also a piece of cake, I just initiated adding a device with the SmartThings app on my phone, pressed the "A" button on the lock as shown in the manual, and then it asked me to scan the QR code on the lock itself. That was pretty much it. I can now tell SmartThings to automatically lock the door when it detects that my wife and I have both left the house.The only thing that was a little confusing during installation/setup was the "auto-handing" process that takes place the first time you put in the batteries. The lock will automatically determine if turning the knob clockwise or or counterclockwise is to lock and vice versa. It does this by automatically trying to turn it each way and figure out the results based on, I think, if it comes across resistance while turning. I don't think it succeeded when I initially installed the batteries, but when I tried using the app to lock the door for the first time, it sounded like it automatically attempted it again, and this time, it figured out that turning counterclockwise was to lock my door. In the end it worked out, I just couldn't really understand at what point in the installation/setup process this was meant to happen.Setting codes via the keypad was pretty easy as well, though later I found that you could also do it through the Smartthings app. I haven't had a reason to add more than one code yet, so I haven't actually added a code via the app but it seems possible. It also looks like you can delete codes from the app as well; but I don't think you can delete a code via the keypad without resetting the lock. That said, the process through the app is not very intuitive; in the SmartThings app, you don't add/delete codes through the device settings of the lock itself. There is another section in the "Life" tab of the SmartThings app that handles "Smart Lock Guest Access". This section seems to be automatically added when you add at least one smart lock to SmartThings, it did not exist before I added this lock. There you can add/delete codes for any number of locks you have, not just this specific Kwikset 620 lock. Not the most straight forward UI but the functionality appears to be there.And finally, the physical keyhole can be retooled by the customer to accept any other key that is compatible with Kwikset. You need a special tool from Kiwkset to retool the lock, which was included with the 620. I was lucky that my current front door key was compatible so now I can use my existing physical house key to lock and unlock; I don't use the keys that came with the 620.Overall, I'm very pleased with this lock, it's simple but does its job just fine. I'm curious to find out how long the batteries last. So far it's only been a week, and the battery meter still says 100%, if that means anything :DEDIT: 06-02-2025: It's been about 1 year and 7 months now, and I've had to change the battery once so far. I don't remember exactly when I changed them out, but it was around the 1 year mark. The lock currently says the 2nd set of batteries is at 62%.

Works well with Ring

2026-01-25    -A.T.

Bought this for parents who also have a Ring alarm. Works very well for them, even disarms the alarm. No issues with it at all.

Should not be sold in Australia

2026-02-20    -T R Cunningham

I purchased this item through Amazon without realising that it was not only unsuitable for the Australian market but absolutely illegal to use here. It's set up to the US Z Wave frequency, rather than the Australian one. Completely unsatisfactory, and I only discovered this AFTER fitting the lock. For my trouble, Amazon gave me a $30 voucher to repair the hole in my door. Again, completely unsatisfactory.It's a real shame, the lock itself seems well made and the instructions are excellent. It's very easy to fit in comparison with a lot of other similar locks.

Good buy

2026-01-03    -HGR

Works with alarm system. Happy with it

Works great with Smartthings

2026-01-06    -D.D.

Newer and easier to use than the Schlage Camelot.

Good Z wave lock

2026-01-18    -Dinos

works with Smartthings and Alexa, only has basic functions when connected to a Ring Alarm system

Works great with Smartthings

2026-01-05    -D.D.

Newer and easier to use than the Schlage Camelot.