5.0 out of 5 stars 4.5/5 - Produces quality files & easy to use, but has DIGITAL ICE LIGHT only (applies to negatives only, not photos)

2026-01-30    -JP

This is really more of 4.5 because of some of the confusing descriptions. This scanner comes with DIGITAL ICE LIGHT, not the full DIGITAL ICE technology. "Light" means that the technology only works on scanning negatives, not photos. I didn't find this out until I was reading through the user guide online and read another review on the Epson site.This is the first scanner that I have bought specifically for photo's. Once you figure it out, it is really easy to use and provides great scan quality. I love all the options you have when scanning, it fits every one of my needs. I can scan quickly for documents or less important photo's, or I can get quality files when I scan important photo/negatives.My father passed away last year and I have digitizing all the old family photos so that we can get the stories and names of everyone before we lose any more family members and their memories. I was using a general scanner and spending way too much time having to crop out each photo. This scanner does an AMAZING job of auto-cropping each photo (if there is at least 1/4" between each photo) or letting you tell it where to crop and then saving each one in it's own file. It also has a lot of auto enhancing features that work on most photo's. There is no user guide that comes along with the scanner (most items don't anymore) and the user guide online isn't great, but there is a lot of information on line to supplement the information. Since this is my first photo scanner, I don't have anything to compare it to directly.The quality of the scanned photos is great, but the quality of the scanned negatives is AMAZING. I am scanning negatives that are 65 years old! They are as clear as day and the ICE "technology" seems to be working great. The downside is that this scanner only has ICE Light, which means that the "technology" to remove scratches only works when scanning negatives, not photos. This seems odd, since most scratches are going to occur on photos and not negatives, and most items to be scanned nowadays are going to be photos. It seems like any product that is manufactured from here on out should be with that in mind. This is the latest release of these scanners and has the most options, so it is really odd that it didn't have the latest technology.

¡Muy bueno! - Very Good!

2025-12-29    -G. Yates

¡Con mi primer proyecto con este nuevo escáner estoy muy contento con los resultados!Escaneando en color de 48 pedazos al TIFF, los colores salieron perfecto con respecto a la original (en mi monitor calibrado). ¡Mi impresora/escáner “multifuncional” viejo simplemente no podría VER algunos de estos colores!Usando él para el OCR, los resluts eran también muy agradables. ¡Número drástico reducido de errores del OCR! Estoy pensando en actualizar a la versión profesional de este software del OCR.Sin embargo de hecho el software dejaba de funcionar varias veces. No parece tener gusto que usted hace otras cosas en su ordenador al mismo tiempo. ¡Dejaba de funcionar cuando comencé con "Amazon Música"! También dejaba de funcionar cuando veía los resultados anteriores, mientras que trabajaba en el siguiente.Me pregunto si éste es el resultado de "Epson Event Manager", que vigila ciertas carpetas y eventos en la red y el ordenador. Estoy pensando en anularlo… No necesito las funciones de la red que ofrece y soltaré solamente los botones de delante del escáner. ¡Un sacrificio modesto si lo para que no funcionar el software!¡En total estoy muy contento con él!- - -With my first project on this new scanner I am very pleased with the results!Scanning in 48 bit colour to TIFF, the colours came out perfect with regard to the original (on my calibrated Monitor). My old "Multifunctional" Printer/Scanner simply could not SEE some of these colours!Using it for OCR, the resluts were also very pleasing. Drastically reduced number of OCR errors! I am thinking of upgrading to the professional version of this OCR software.I have however had the software "crash" a number of times. It does not seem to like you doing other things on your computer at the same time. It crashed when I started up Amazon Music! It also crashed when I was viewing the result of previous scans, while it was working on the next.I wonder if this is to do with the "Epson Event Manager", which watches over certain folders and events on the network and computer. I am thinking of disabling this... I do not need the network functions it offers and I will only loose the buttons from the front of the Scanner. A modest sacrifice if it stops it "Crashing" the software!Overall I am very pleased with it!

1.0 out of 5 stars WORLD'S WORST TELEPHONE TECHNICAL SUPPORT

2026-02-22    -Roy R. Platt

I had previously purchased an Epson V370 Scanner to scan slides and negatives. I had one problem, and I called Epson Telephone Technical Support, and was instantly given the correct solution to my problem by someone who spoke and understood American English.The Epson V370 Scanner could not scan Medium Format (120 or 620 size) negatives, so I bought an Epson V550 Scanner, which can scan Medium Format negatives.I had only one problem with the Epson V550 Scanner, it would not scan Medium Format negatives. Like the V370 Scanner, it scanned everything and anything else perfectly.I imagined that if I called Epson Technical Support that I would have the same good results that I had the previous time that I called.I DID NOT. No one that I spoke to could speak or understand American English. No one that I spoke to knew what an Epson V550 Scanner was, what Medium Format film was, or anything else. I wasted hours on hold while the people who I was talking to asked other people what to do.The Metal Midgets at Epson Telephone Technical Support finally told me that the "Hardware" was defective, and that I had to send the scanner back and that they would send me a new scanner and that I had to give them my Credit Card number and that they would place a hold for $179.99 (although the V550 is $169.99) on my Credit Card until they had received by old scanner back, although they REFUSED to send an email confirmation of either the Credit Card transaction or tracking data on the new scanner that they were sending me.After the most aggravating hours of my entire life that I spent on the phone with Epson Technical Support (I still have a headache from it a day later), I sent an email to Epson email Technical Support and got the correct answer, go to "Configurations" and change film size.Oddly enough, this information is not in the 118 page PDF Manual on the Epson website, or anywhere else.I called Epson Telephone Technical Support to cancel the shipment of the replacement Scanner and Credit Card charges. The person I spoke to left me on hold for around 15 minutes, so I hung up. I called back a few hours later, and was told that the shipment and Credit Card charges could not be cancelled.I am going to refuse the package and call my Credit Card company to get the Credit Card charges taken care of.If any responsible person at Epson really cares about their Telephone Technical Support and if calls really are recorded for "quality assurance", the reference numbers are 140825991118 and 140825005158.

¡Muy bueno! - Very Good!

2026-01-24    -G. Yates

¡Con mi primer proyecto con este nuevo escáner estoy muy contento con los resultados!Escaneando en color de 48 pedazos al TIFF, los colores salieron perfecto con respecto a la original (en mi monitor calibrado). ¡Mi impresora/escáner “multifuncional” viejo simplemente no podría VER algunos de estos colores!Usando él para el OCR, los resluts eran también muy agradables. ¡Número drástico reducido de errores del OCR! Estoy pensando en actualizar a la versión profesional de este software del OCR.Sin embargo de hecho el software dejaba de funcionar varias veces. No parece tener gusto que usted hace otras cosas en su ordenador al mismo tiempo. ¡Dejaba de funcionar cuando comencé con "Amazon Música"! También dejaba de funcionar cuando veía los resultados anteriores, mientras que trabajaba en el siguiente.Me pregunto si éste es el resultado de "Epson Event Manager", que vigila ciertas carpetas y eventos en la red y el ordenador. Estoy pensando en anularlo… No necesito las funciones de la red que ofrece y soltaré solamente los botones de delante del escáner. ¡Un sacrificio modesto si lo para que no funcionar el software!¡En total estoy muy contento con él!- - -With my first project on this new scanner I am very pleased with the results!Scanning in 48 bit colour to TIFF, the colours came out perfect with regard to the original (on my calibrated Monitor). My old "Multifunctional" Printer/Scanner simply could not SEE some of these colours!Using it for OCR, the resluts were also very pleasing. Drastically reduced number of OCR errors! I am thinking of upgrading to the professional version of this OCR software.I have however had the software "crash" a number of times. It does not seem to like you doing other things on your computer at the same time. It crashed when I started up Amazon Music! It also crashed when I was viewing the result of previous scans, while it was working on the next.I wonder if this is to do with the "Epson Event Manager", which watches over certain folders and events on the network and computer. I am thinking of disabling this... I do not need the network functions it offers and I will only loose the buttons from the front of the Scanner. A modest sacrifice if it stops it "Crashing" the software!Overall I am very pleased with it!

Trés bon rapport qualité prix

2026-01-05    -Marc AYRAL

Je recommande, après avoir recherché et beaucoup hésité j'ai opté pour ce scanner et j'en suis satisfait. J'ai pu scanner toutes mes diapositives, mes négatifs noir et blanc et couleur ainsi que mes photos. Certes la durée de "scannage" nécessite un peut de patience, c'est quand même un appareil grand public, mais le driver et l'interface qui gère le scan sont simples et satisfaisants pour un travail d'amateur, même éclairé. Je recommande, ce scan est probablement le mieux adapté et au rapport qualité prix du marché.

Excellent value for money

2025-12-31    -Émilie Ménard

I am very satisfied with this scanner. I am a watercolor artist and I needed an affordable scanner with a good picture resolution. I'ts been a year now and I am still very happy with my purchase. Picture resolution is excellent for the price and the scanner is sturdy and user-friendly. It takes a while to warm up before scanning though, but you would be hard pressed to find a good quality scanner that doesn't require a little bit of warming up. Overall, an excellent buy.

Ich bin bisher zufrieden mit dem Gerät.

2026-01-28    -XsadraXs

Rezensionen welche auch auf technische Details des Gerätes eingehen sind hier ja jede Menge zu finden.Deshalb nur kurz meine Meinung zu dem Gerät.Ich war nicht auf der Suche nach einem Profi Gerät und wollte auch nicht Unsummen dafür ausgeben.Ich wollte ein Gerät mit welchem ich einige alte Fotos, Negative und Dias (Standard Familienalbum Fotos, keine Profi Fotos und keine Fotos welche mit super-guten Kameras geschossen wurden) digitalisieren kann und das in einer anschaubaren Qualität.Ich möchte die Bilder nicht irgendwann nochmal scannen weil ich mich beim anschauen über die Qualität ärgere.Die Qualität sollte zumindest so sein, dass man sich die Fotos gut auf nem aktuellen TV anschauen kann.Die Software sollte ohne Macken funktionieren und mit Win10 klarkommen.... ich muss sagen, für mich funktioniert das alles bestens. Ich bin mit dem Detailgrad der Scans zufrieden.Die TIF's pack ich auf's NAS falls ich später von dem ein oder anderen Foto doch nochmal nen größeren Abzug machen möchte. Als .jpg kommen die Fotos dann nochmal in die Cloud um sie von verschiedenen Geräten dann anschauen zu können.Natürlich hat jeder verständlicherweise andere Ansprüche an einen Foto-Scanner. Für mich, der seine 0815 Fotos gerne zur Erinnerung behalten und hin und wieder mal anschauen möchte ohne das Foto-Album aus dem Regal zu kramen, geht das mehr wie in Ordnung.Einen kleinen Negativpunkt möchte ich jedoch erwähnen. Wie auch teils in anderen Rezensionen zu lesen, war es auch bei meinem Scanner der Fall, das sich kleine Krümel "unter" der Scannerscheibe befanden. Diese konnte ich jedoch recht schnell mit einem fusselfreien Tuch entfernen. Zwei Schrauben sichtbar unter dem vorderen Teil des Scanners und zwei Schrauben unter den Halterungen des Scannerdeckels (sichtbar nachdem man den Deckel samt Halterungen nach oben aus dem Gerät herausgezogen hat) lösen.

5.0 out of 5 stars 4.5/5 - Produces quality files & easy to use, but has DIGITAL ICE LIGHT only (applies to negatives only, not photos)

2025-12-25    -JP

This is really more of 4.5 because of some of the confusing descriptions. This scanner comes with DIGITAL ICE LIGHT, not the full DIGITAL ICE technology. "Light" means that the technology only works on scanning negatives, not photos. I didn't find this out until I was reading through the user guide online and read another review on the Epson site.This is the first scanner that I have bought specifically for photo's. Once you figure it out, it is really easy to use and provides great scan quality. I love all the options you have when scanning, it fits every one of my needs. I can scan quickly for documents or less important photo's, or I can get quality files when I scan important photo/negatives.My father passed away last year and I have digitizing all the old family photos so that we can get the stories and names of everyone before we lose any more family members and their memories. I was using a general scanner and spending way too much time having to crop out each photo. This scanner does an AMAZING job of auto-cropping each photo (if there is at least 1/4" between each photo) or letting you tell it where to crop and then saving each one in it's own file. It also has a lot of auto enhancing features that work on most photo's. There is no user guide that comes along with the scanner (most items don't anymore) and the user guide online isn't great, but there is a lot of information on line to supplement the information. Since this is my first photo scanner, I don't have anything to compare it to directly.The quality of the scanned photos is great, but the quality of the scanned negatives is AMAZING. I am scanning negatives that are 65 years old! They are as clear as day and the ICE "technology" seems to be working great. The downside is that this scanner only has ICE Light, which means that the "technology" to remove scratches only works when scanning negatives, not photos. This seems odd, since most scratches are going to occur on photos and not negatives, and most items to be scanned nowadays are going to be photos. It seems like any product that is manufactured from here on out should be with that in mind. This is the latest release of these scanners and has the most options, so it is really odd that it didn't have the latest technology.

Llegó en perfecto estado

2026-01-28    -Ruben Gonzalez

Todo muy bien, llegó mucho antes de lo que decía en el pedido y también venia muy bien protegido, lo uso para escanear negativos de 35 y 120 en Mac y sin problemas, lo recomiendo al 100%

1.0 out of 5 stars WORLD'S WORST TELEPHONE TECHNICAL SUPPORT

2026-02-12    -Roy R. Platt

I had previously purchased an Epson V370 Scanner to scan slides and negatives. I had one problem, and I called Epson Telephone Technical Support, and was instantly given the correct solution to my problem by someone who spoke and understood American English.The Epson V370 Scanner could not scan Medium Format (120 or 620 size) negatives, so I bought an Epson V550 Scanner, which can scan Medium Format negatives.I had only one problem with the Epson V550 Scanner, it would not scan Medium Format negatives. Like the V370 Scanner, it scanned everything and anything else perfectly.I imagined that if I called Epson Technical Support that I would have the same good results that I had the previous time that I called.I DID NOT. No one that I spoke to could speak or understand American English. No one that I spoke to knew what an Epson V550 Scanner was, what Medium Format film was, or anything else. I wasted hours on hold while the people who I was talking to asked other people what to do.The Metal Midgets at Epson Telephone Technical Support finally told me that the "Hardware" was defective, and that I had to send the scanner back and that they would send me a new scanner and that I had to give them my Credit Card number and that they would place a hold for $179.99 (although the V550 is $169.99) on my Credit Card until they had received by old scanner back, although they REFUSED to send an email confirmation of either the Credit Card transaction or tracking data on the new scanner that they were sending me.After the most aggravating hours of my entire life that I spent on the phone with Epson Technical Support (I still have a headache from it a day later), I sent an email to Epson email Technical Support and got the correct answer, go to "Configurations" and change film size.Oddly enough, this information is not in the 118 page PDF Manual on the Epson website, or anywhere else.I called Epson Telephone Technical Support to cancel the shipment of the replacement Scanner and Credit Card charges. The person I spoke to left me on hold for around 15 minutes, so I hung up. I called back a few hours later, and was told that the shipment and Credit Card charges could not be cancelled.I am going to refuse the package and call my Credit Card company to get the Credit Card charges taken care of.If any responsible person at Epson really cares about their Telephone Technical Support and if calls really are recorded for "quality assurance", the reference numbers are 140825991118 and 140825005158.